Consumer protection bolstered as UK’s first EV Consumer Code launched

Case Studies

  • New code of best practice launched to ensure consumers receive fair treatment from domestic charge point installers
  • Code draws on experience and expertise from Renewable Energy Consumer Code for small-scale renewable technologies
  • Code aims to reduce mis-selling and drive up installation quality
  • Transport Minister Rachel McLean comments on the launch

From today, consumers seeking to install a charge point at home can look for the EVCC logo to ensure they are working with an installer that follows best practice in sales and installation.

The Electric Vehicle Consumer Code (“the Code”) is a voluntary scheme which domestic charge point installation businesses can subscribe to, identifying them as reputable. Code membership also offers a model quotation, contract and warranty as well as access to alternative dispute resolution services if things should go wrong.

The Code builds on the experience and expertise of the team behind the Renewable Energy Consumer Code (RECC). RECC sets and enforces high standards giving confidence to consumers seeking to install home energy generating systems such as solar PV and battery storage. Both the Code and RECC are administered by Renewable Energy Assurance Limited (REAL).

There are currently around 1,000 businesses in the UK authorised to install domestic charge points through the Government’s EV Homecharge Scheme. One in four of these are also a RECC member. The number of installers operating in the market is expected to increase as the proportion of new electric car and van sales significantly rises in the early 2020’s.  Around 60% of car users in the UK have off-street parking available that would be suitable for home charging.

The launch of the Code follows the Government’s announcement in February that it intends to consult on bringing forward the date banning the sale of new internal combustion engine cars and vans from 2040 to 2035. To address industry concerns about achieving the level of infrastructure deployment needed to support this, the final report of the EV Energy Taskforce (published in January) proposed a range of actions to ensure that consumers are at the centre of the roll-out.

Commenting on the launch of the Code:

Virginia Graham OBE, Chief Executive of Renewable Energy Assurance Limited, said: “RECC has played a foundational role in enforcing high consumer protection standards in the small-scale renewable energy industry since 2006. We aim to extend the lessons learnt from that sector into the rapidly-growing world of EV home chargepoints.”

Dr Nina Skorupska CBE, Chief Executive of the REA said “The EV charging industry is committed to best practice. Decarbonisation of the UK transport sector is our aim, but to achieve this we need to bring consumers with us on the journey and ensure they are confident about the low-carbon products and services on the market.”

Transport Minister Rachel Maclean said: Zero emission vehicles are cutting transport emissions and improving air quality, making our communities healthier, better places to live.

“Having the right rules and regulations on chargepoint installation standards is important and we want to see industry showing leadership in this area.

“We welcome the Electric Vehicle Consumer Code which aims to protect both people and installers of electric chargepoints in homes across the UK.

Gareth Williams, Managing Director at Caplor, a founder member of the Code said: “Caplor is pleased to be a founder member of the EVCC. As a long-standing RECC member, we are well aware of the value that high consumer protection standards bring to our business.” 

Melanie Shufflebotham, COO and Joint MD, Zap-Map said: “At Zap-Map, we’re seeing a surge in demand from consumers looking to install a home charge point. With the number of electric models available in the UK set to double over the next 12 months combined with a growing charging infrastructure, this trend is going to accelerate through 2020.

“Ensuring clear guidance and protections for consumers around home EV chargers is paramount if we are to build a mass-market and achieve our Net-Zero aims as a country.”


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